Finally, restarting the Chromecast can also resolve this issue: 1. Remove the Chromecast device from the HDMI slot. 2. Unplug the USB cable or power cable (depending on how the device is powered up). 3. Reconnect the Chromecast and try again. These suggestions don't help. What else can I try?
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Connect the mobile device and your TV to the same network. If you are using a dual-band wireless …
Check to make sure the app you're using is cast capable. If you unsure if the app you're using can … My TV isn't detected as a Google Chromecast built-in
My device and Chromecast are on the same network, but I still can't see the cast icon: Turning the Chromecast, mobile device, and router off and on again at the same time can actually resolve many casting related issues. First try turning off your Chromecast by unplugging it, and while it's unplugged power off your mobile device and home router.
Please ensure that your Chromecast, whether standalone or built-in to another device, is up to date. Also ensure that your Prime Video app and iOS or Android device are also up to date. If you are running an Android device, ensure that Google Play Services are also up to date. Select a title you wish to watch.